Legal terms and conditions

 

Preface

I. Introduction

This document contains all terms, conditions, and legal notices regarding the presence and commercial activities of the “Avgousta Theodoulou” brand on the internet. Certain elements of this document may be mentioned explicitly in other places of this website to increase user’s awareness about them, however,  this document keeps the most up to date version of all these terms and legal points.

The access to this website, avgoustatheodoulou.com, by browsing and using its content and functionalities, are subject to the usage stipulations provided hereinafter. By accessing and browsing this website, a user accepts fully and unreservedly these stipulations.

II. Identification

The brand “Avgousta Theodoulou” was founded on December 2018 in Paris. It operates under the company AVTH Sarl, listed at the Paris Trade and Companies Register under the number 844380626 and at EUR 5,000 capital. The EU VAT number of the company is FR82844380626. The address of the company is at 23-25 Jean-Jacques Rousseau, 75001 Paris, France.

The CEO and Creative Director of the brand is Avgousta Theodoulou.

The brand’s name, its logos and trademarks are registered and legally protected intellectual property of Avgousta Theodoulou herself, and the company AVTH Sarl makes use of them under her legal permission.

III. Definitions

Here, it is explained how certain concepts, actions, or entities are referred to throughout the document:

  • “Brand” refers to the fashion brand Avgousta Theodoulou operated by the company AVTH Sarl. “We/us/our” refers also to the side of the brand and its operators or representatives.
  • “Website” refers to the website that is accessible at the URL avgoustatheodoulou.com and is operated by us.
  • “Web interface” refers to any graphical means used by the website for presenting content and allowing user-website interactions.
  • “Terms” or “conditions” refers to all the terms and conditions contained in this document.
  • “User(s)” or “customers” or “client(s)”, or the pronouns “she/her/they/their/them” refer to the user(s) of the website, customers of our products or clients or our services.
  • “Personal information” refers to any information provided by the user and her interaction with the website. It includes the user’s personal information (e.g. name, address, email address, payment details), and preferences, orders, purchases, or any other data related with her access and browsing on the website.
  • “Product(s)” refers to the products listed on the website, which can be available for purchase or be non-purchasable and be exhibited for demonstration purposes only.
  • “Service(s)” refers to services that our brand makes available for its clients.
  • “Order(s)” refers to order(s) of any of the listed products or services placed by the user by means provided by the web interface of the website, or other contact channels provided.
  • “Inquiry(-ies)” refers to action of requesting information about purchasable or non-purchasable products.
  • “Contract” refers to the contract between the brand and the user, which is automatically put in place when the user places an order from her side, and the brand’s sales department confirms the acceptance of that order. The contract includes and is governed by all the conditions and terms specified in this document.
  • “EU” refers to the European Union.
  • “Working days/time” refers to the working days Monday – Friday, and for the time of day 9am – 5pm (time zone in France: GMT+2). Exceptions are the public and statutory holidays.

IV. Updates

The brand is free to modify the website’s content at any time, without notice. The brand preserves the right to change the terms and conditions of using the website that are included in this document, however recognizes the obligation to properly notify users for the changes.

Privacy policy

I. User’s personal data

We totally recognize the importance of data privacy and protection. We treat personal data in line with the General Data Protection Regulation (GDPR) and with what the community expects of us.

The website stores users’ information for two purposes:

i. for the smooth and improved browsing experience when using it and making conveniently and safely purchases that require payments and transactions. Please see the related sections: “Cookies policy” and “Payments and shipping” of this document.

ii. the opt-in registration to the list of recipients of our email newsletter. For this part we use third party services such as Mailmunch (https://www.mailmunch.com) and Mailchimp (https://mailchimp.com). Please see details for how these services manage the stored user data in their respective privacy terms.

We ensure the users that we do not communicate their data with other parties that intend to make use of them for profit or promotional campaigns.

II. Messages and promotional material received by us

The information contained in the messages we send to website users, customers and clients, are intended solely for the use of the individual or entity to whom they are addressed. If you receive message in error, please notify us to make sure this will not happen again.

Cookies policy

This is the Cookie Policy for Avgousta Theodoulou’s website that is accessible from avgoustatheodoulou.com.

I. What are the cookies

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer or other browsing electronic device, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the website’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies at https://en.wikipedia.org/wiki/HTTP_cookie.

II. How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a website that you use.

III. Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionalities and features of the this site. Therefore, it is recommended that you do not disable cookies.

IV. The cookies we set

  • Email newsletters related cookies. This site offers newsletter or email subscription services for which cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Orders’ processing related cookies. This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly and safely.
  • Forms related cookies. When you submit data through a web form such as those that can be found at contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

V. Third party cookies

In special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses third party analytics, such as Google Analytics that is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track information such as how long you spend on the website and the pages that you visit so we can assess the website’s functionality, understand how we can improve the site for you, and continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page (https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage).
  • From time to time we test new features and make subtle changes to the way that the website is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience on the website whilst ensuring we understand which optimizations our users appreciate the most.
  • We also use social media buttons and/or plugins on this site that allow you to connect with our social network in various ways. For these to work, social media sites, including Facebook, LinkedIn, Instagram, and YouTube, may set cookies through our site hat may be used for various purposes outlined in their respective privacy policies.

VI. More information

As stated earlier, if there is something that you are not sure about whether you need or not, it is suggested to leave cookies enabled in case it does interact with one of the features you use on our website.

If you are still looking for more information then you can contact us through one of our preferred contact methods listed in the “Contact information” section of this document.

Payments and shipping

I. Payment methods

There are three payment methods provided for purchasing products:

1. Payment by credit card. Payments of this type are processed via the online payment service provider Stripe.

2. Payment by SEPA Direct Debit. Payments of this type are processed via the online payment service provider Stripe. The customer, by providing her IBAN and confirming the payment, she is authorizing AVGOUSTA THEODOULOU (AVTH Sarl) and Stripe, to send instructions to her bank to debit her account and her bank to debit her account in accordance with those instructions. The customer is entitled to a refund from her bank under the terms and conditions of her agreement with her bank. A refund must be claimed within 8 weeks starting from the date on which customer’s account was debited.

3. Payment by Direct Bank Transfer. The customer can make a payment directly into our bank account:
IBAN: FR76 1695 8000 0154 2589 8147 531
BIC: QNTOFRP1XXX
BANK: Qonto
BENEFICIARY: AVTH Sarl

The customer is kindly asked to use as payment reference identification information in the format: Order_ID-Surname. The waiting time for making the payment is 1 working day after placing an order. She is advised to send us by email at the customer service (cs@avgoustatheodoulou.com) the proof of payment so that we ensure the quick processing of the order and that the ordered products will be kept aside for her. The order will be eventually shipped as long as the funds have cleared in our account.

II. Shipping methods and delivery

The customer can use the available shipping methods for the shipping of her order. Standard shipping is the default method and is offered for free.

The preparation time mentioned in each product page refers to the time we need to create or prepare the product for the customer. An order that consist of more than one product is only shipped when all of them have been prepared and become ready for shipment. This means that the longest to prepare product of an order determines its shipping time. Detailed information about the preparation time of the order is provided in the cart and checkout pages.

When a free shipping method has been selected by the customer, if multiple orders are made in short period of time, we retain the right to group them into a single shipping package as long as this does not induce significant delivery time overhead.

Product warranty and returns

I. Product warranties

Most of our products come with a 2-year guarantee for repair or replacement. If there is such a guarantee, it should be explicitly written on the issued receipt or invoice (in paper and/or electronic format). The details of warranties covering our products should be provided in paper format and also can be found in this section of our “Legal terms and conditions”.

The purchase document can be kept as a proof of purchase with which a valid guarantee can be claimed by the customer. In case a promised guarantee is not stated in the purchase document, the customer can contact our sales department to receive a supplementary document mentioning the guarantee/warranty covering the purchased items.

II. Types of product warranties

Different products may come with different guarantees, or may not be covered at all by a guarantee. The type of the promised guarantee, if any,  should be specified in a purchase document. Otherwise, when a guarantee is mentioned without specifying its type, then our generic guarantee applies. The duration of a guarantee is not a feature of the guarantee type itself, which means that different products may be covered by the same type of guarantee whereas with different duration of coverage.

Generic guarantee. It is the basic type of guarantee. It promises repair or replacement of a product for a 2-year period after the purchase of a product.

III. Order cancellation

A Customer can cancel her order up to the morning of next business day at 9am (Paris time) for products that need to be produced on command (i.e. having a preparation time of one day or more), and up to the shipping time when the product leaves our facilities. A refund will be processed upon the verification of the cancellation .

We also retain the right to cancel an order in case of inability to prepare or execute it. In that case the customer will be informed and a refund will be processed the soonest possible. In this case, we are not liable for any derived losses for the customer.

IV. Product returns

Returns of products can be made up to 15 days from their reception by the customer. For the return to be eligible, the products need to be in an unused and proper condition. The packaging also needs to be in good condition. The refund will be processed upon our reception of the products and the verification of their good condition condition.

Contact information

Address

AVTH Sarl

23/25 rue Jean-Jacques Rousseau

75001 Paris, France

 

Emails
Contact type Email
General contact@avgoustatheodoulou.com
Sales/Customer service cs@avgoustatheodoulou.com
Press press@avgoustatheodoulou.com
Jobs jobs@avgoustatheodoulou.com
Website name@avgoustatheodoulou.com

 

Contact form

You can find an online contact form here.

Frequently asked questions

Last update of terms: 25 August 2020.