Privacy policy

I. User’s personal data

We totally recognize the importance of data privacy and protection. We treat personal data in line with the General Data Protection Regulation (GDPR) and with what the community expects of us.

The website stores users’ information for two purposes:

i. for the smooth and improved browsing experience when using it and making conveniently and safely purchases that require payments and transactions. Please see the related sections: “Cookies policy” and “Payments and shipping” of this document.

ii. the opt-in registration to the list of recipients of our email newsletter. For this part we use third party services such as Mailmunch (https://www.mailmunch.com) and Mailchimp (https://mailchimp.com). Please see details for how these services manage the stored user data in their respective privacy terms.

We ensure the users that we do not communicate their data with other parties that intend to make use of them for profit or promotional campaigns.

II. Messages and promotional material received by us

The information contained in the messages we send to website users, customers and clients, are intended solely for the use of the individual or entity to whom they are addressed. If you receive message in error, please notify us to make sure this will not happen again.

Cookies policy

This is the Cookie Policy for Avgousta Theodoulou’s website that is accessible from avgoustatheodoulou.com.

I. What are the cookies

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer or other browsing electronic device, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the website’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies at https://en.wikipedia.org/wiki/HTTP_cookie.

II. How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a website that you use.

III. Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionalities and features of the this site. Therefore, it is recommended that you do not disable cookies.

IV. The cookies we set

• Email newsletters related cookies. This site offers newsletter or email subscription services for which cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Orders’ processing related cookies. This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly and safely.
• Forms related cookies. When you submit data through a web form such as those that can be found at contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

V. Third party cookies

In special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses third party analytics, such as Google Analytics that is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track information such as how long you spend on the website and the pages that you visit so we can assess the website’s functionality, understand how we can improve the site for you, and continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page (https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage).
• From time to time we test new features and make subtle changes to the way that the website is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience on the website whilst ensuring we understand which optimizations our users appreciate the most.
• We also use social media buttons and/or plugins on this site that allow you to connect with our social network in various ways. For these to work, social media sites, including Facebook, LinkedIn, Instagram, and YouTube, may set cookies through our site hat may be used for various purposes outlined in their respective privacy policies.

VI. More information

As stated earlier, if there is something that you are not sure about whether you need or not, it is suggested to leave cookies enabled in case it does interact with one of the features you use on our website.

If you are still looking for more information then you can contact us through one of our preferred contact methods listed in the “Contact information” section of this document.

Intellectual property and copyright

This website, its domain name avgoustatheodoulou.com and the presented content, are property of Avgousta Theodoulou brand. Especially the content, it is creative or intellectual work protected by the legislation related to intellectual property.

This website as a whole and each of its individual components (including text, tree structures, software, animations, photographs, illustrations, diagrams, designs, and models) are the exclusive property of the Avgousta Theodoulou brand. The brand’s name, and its logos and trademarks are registered and legally protected intellectual property of Avgousta Theodoulou herself, and are used under legal permission by the company AVTH Sarl operating the brand’s activities.

The use of all or part of the website, specifically by downloading, reproduction, transmission, display or distribution other than for personal or private use, or for commercial or other purposes, is strictly prohibited. Violations are subject to the penalties provided by law.

By using the website’s “Share” function to introduce any of our products or content to others (social networks or individuals), you acknowledge and agree that the content made available for sharing may be used only for strictly personal use, which excludes any commercial use on websites or web pages and/or any other digital media for commercial purposes.

The terms for hypertext linking to this website are provided in the section “Links to and from this website”. We disclaim any liability regarding the access to third-party websites linking to this website, especially regarding their content.

Links to and from this website

Ι. Hypertext links to external resources or other websites

For the sake of content presentation and user’s convenience, hypertext links to third-party websites or resources may be provided as part of this website’s content. These links take the user entirely at his own risk out of our website and, as such, we do not accept any liability for damage and/or loss caused by browsing there.

We are in no case responsible for the policies and practices of other companies. The user is suggested to review again the user agreement provided therein.

II. Hypertext links to this website

Individuals or third-party websites can use or provide into their content hypertext links to our website without our explicit approval as long as their activities are legal, the linking text represents our brand accurately, and does not intentionally or unintentionally damages nor takes advantage of the brand’s reputation. This practice does not imply in any way our involvement in their activities, or any other kind of association, affiliation, or endorsement to these third-party websites, unless explicitly agreed under legal terms with our brand and the nature of the association properly stated at those websites.

Hotlinking to any elements of the website is forbidden. Read more about hotlinking at https://en.wikipedia.org/wiki/Inline_linking.

We decline any liability regarding access to, and particularly with regards to the content of third-party websites linking to this website. We preserve the right to withdraw linking permission, deny, or redirect any incoming link without notice if we believe the above conditions are not followed.

Payments, shipping, custom duties

I. Payment methods

There is one payment method provided for purchasing products online:

Payment by credit card. Payments of this type are processed via the online payment service provider Stripe.

For larger orders, and after written contact of the customer for making her formal order, we provide also Payment by Direct Bank Transfer as method. In that case, the customer can make a payment directly into our bank account:
IBAN: FR76 1695 8000 0154 2589 8147 531
BIC: QNTOFRP1XXX
BANK: Qonto
BENEFICIARY: AVTH Sarl

The customer will be kindly asked to use as payment reference identification information in the format: orderID-Surname, where the orderID will have been provided to the customer in advance. The waiting time for making the payment is 1 working day after placing an order. She is advised to send us by email at the customer service (cs@avgoustatheodoulou.com) the proof of payment so that we ensure the quick processing of the order and that the ordered products will be kept aside for her. The order will be eventually shipped as long as the funds have cleared in our account.

II. Shipping methods and delivery

The customer can use the available shipping methods for the shipping of her order. Standard shipping is the default method and is offered for free. The costs and risks during the transport of the goods up to an agreed address is included in the charged price for the purchase.

The preparation time mentioned in each product page refers to the time we need to create or prepare the product for the customer. An order that consist of more than one product is only shipped when all of them have been prepared and become ready for shipment. This means that the longest to prepare product of an order determines its shipping time. Detailed information about the preparation time of the order is provided in the cart and checkout pages.

When a free shipping method has been selected by the customer, if multiple orders are made in very short period of time, we retain the right to group them into a single shipping package as long as this does not induce significant delivery time overhead.

III. Custom duties and import taxes

In case of import and custom clearance costs, we provide all the documentation for the shipped products but these costs that depend to the country of destination remain an expense to be covered by the customer. An estimation of such fees may appear in the checkout page, adding these costs to the total amount to be paid for an order. Even when no specific estimation appears as part of the order cost details in the electronic store, the customer still ought to be informed about these additional and responsible to pay these charges on arrival of the products at the country of destination.

Product warranty and returns

I. Product warranties

When a product comes with a guarantee for repair, this is explicitly mentioned in the product’s page on our website. If there is such a guarantee, it should be explicitly written on the issued receipt or invoice (in paper and/or electronic format). The details of warranties covering our products should be provided in paper format and also can be found in this section of our “Legal terms and conditions”.

The purchase document can be kept as a proof of purchase with which a valid guarantee can be claimed by the customer. In case a promised guarantee is not stated in the purchase document, the customer can contact our sales department to receive a supplementary document mentioning the guarantee/warranty covering the purchased items.

II. Types of product warranties

Different products may come with different guarantees, or may not be covered at all by a guarantee. The type of the promised guarantee, if any,  should be specified in a purchase document. Otherwise, when a guarantee is mentioned without specifying its type, then our generic guarantee applies. The duration of a guarantee is not a feature of the guarantee type itself, which means that different products may be covered by the same type of guarantee whereas with different duration of coverage.

Generic guarantee. It is the basic type of guarantee. It promises repair or replacement of a product for a 2-year period after the purchase of a product.

III. Order cancellation

A Customer can cancel her order up to the morning of next business day at 9am (Paris time) for products that need to be produced on command (i.e. having a preparation time of one day or more), and up to the shipping time when the product leaves our facilities. A refund will be processed upon the verification of the cancellation .

We also retain the right to cancel an order in case of inability to prepare or execute it. In that case the customer will be informed and a refund will be processed the soonest possible. In this case, we are not liable for any derived losses for the customer.

IV. Product returns

Returns of products can be made up to 15 days from their reception by the customer. For the return to be eligible, the products need to be in an unused and proper condition. The packaging also needs to be in good condition. The refund will be processed upon our reception of the products and the verification of their good condition. For returns that are due to problems of the product, we willingly cover the costs of shipping the returned and replacing items. Depending on the reason of returning the product, however, we reserve the right to refuse covering the shipping costs.

Contact information

Address

AVTH Sarl

23/25 rue Jean-Jacques Rousseau

75001 Paris, France

Emails

Contact form

You can find an online contact form here.

Frequently asked questions